the hits keep comin!
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To the Harbor Freight Community:
I'm writing to apologize. I often reach out to tell you about Harbor
Freight's commitment to quality and all the investments we've made to
deliver quality tools at the lowest prices. Your trust matters deeply to
me and I'm proud of how far we've come. So when we have a product
recall, it hurts.
A few months ago, we recalled our Pittsburgh 3 ton and 6 ton steel
jack stands (SKUs 56371, 61196 and 61197) due to a manufacturer's
defect. We asked customers to return them and receive a gift card that
could be used to purchase replacement jack stands. I felt terrible about
that recall because you should never have a concern about the safety of
any of our products.
Today, I feel even worse. I'm disappointed and embarrassed because
we've identified a welding defect in a small number of the Pittsburgh 3
ton steel jack stands (SKU 56373) that replaced the recalled jack
stands. We're now adding these jack stands to our recall.
Unfortunately, this defect wasn't discovered during the initial recall
investigation. If you own these jack stands or any of the jack stands in
our original recall, whether or not you have had an issue with them,
please stop using them immediately and bring them back to your local
Harbor Freight Store for a full cash refund or store credit ( https://em.harborfreight.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlYQGjIS6zehh4AknfUUAHzdamGzajyvhB6B7ELEzazchOzcBKuWJzenCtKt1zdzgtRVXtpKX%3DUYYSYCY&_ei_=Eq2tf9zs59idfPO1Sc_9BbmATaL5-vJMcl6mJTD7cgOFCRfb5h3jkVZKFJEzQldPJiESZfqU9z8Z5FZ2oWCrxoMsSw.&_di_=6dr98ln2rptp8mfr2ij2bg1hg4aoq7trvoc1mkc2jmur5gc7u1h0" rel="nofollow - see details here ).
We have investigated all of our other Pittsburgh 3 ton steel jack
stands (SKUs 56371, 56372 and 57308) as well as the Pittsburgh 6 ton
steel jack stands (SKUs 56368, 56369 and 56370) and Pittsburgh 12 ton
steel jack stands (SKUs 56374 and 56375) and did not find the defect.
Although none of these other jack stands are being recalled, if you own
any of them and have any concern whatsoever, please bring them back and
we'll give you a full cash refund or store credit for those as well.
I want to apologize to all of our customers. While we've
dramatically grown our team of engineers and inspectors, and intensified
our tests and inspections, I assure you that the lessons learned from
this will drive further improvement.
As the owner and founder of Harbor Freight, I want you to know that
we stand behind every product we sell and that safety will always be our
top priority.
Sincerely,
Eric Smidt
Owner and Founder
Harbor Freight Tools
------------- 72 GT Ute
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